Joyana 9 Privacy Policy — Protecting Your Data Our Commitment

Welcome to Joyana 9. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By using Joyana 9, you consent to your data being processed in the manner described in this Privacy Policy.

We believe every player's right to privacy is fundamental. That is why Joyana 9 follows a Privacy-by-Design approach from the ground up — meaning privacy protection is built into the core of every service, not added as an afterthought.

This policy has been prepared in compliance with applicable data protection laws in Bangladesh and international privacy standards. If you have any questions, you are welcome to contact our privacy team.

Joyana 9 collects information from you in several ways, falling into three categories:

1. Information You Provide Directly:

• Name, Email Address, Mobile Number
• Date of Birth (for age verification)
• National ID or Passport Number (for KYC)
• Current Address
• Payment Method Details (bKash/Nagad number, etc.)

2. Automatically Collected:

• IP Address & Device Information
• Browser Type & Operating System
• Site usage time and session data
• Gaming History & Transaction Records
• Cookies and Similar Tracking Technologies

3. From Third Parties:

• Payment Processor Transaction Confirmation
• Data from Identity Verification Services
• Risk Assessment by Fraud Prevention Services

Collected data is used for the following purposes. The legal basis for each use is clearly stated:

You can unsubscribe from promotional emails or SMS at any time. However, important account-related messages — such as security alerts and transaction confirmations — cannot be disabled.

Joyana 9 never sells your data. However, limited information may be shared with trusted third parties to deliver our services:

• Payment Processors: Information required to process transactions (bKash, Nagad, bank partners).
• KYC Verification Services: To verify your identity and age.
• Fraud Prevention Services: To detect suspicious activity.
• IT & Cloud Services: For platform operations.
• Legal Authorities: As required by the laws of Bangladesh or court orders.

All third parties are required to comply with strict confidentiality agreements and may not use your data for any other purpose.

Joyana 9 safeguards your data in accordance with the highest industry security standards. Our multi-layered protection system includes:

• Transmission Security: TLS 1.3 encryption is used for all data transfers.
• Storage Encryption: Sensitive data at rest is protected with AES-256 encryption.
• Access Controls: Staff can only access the information required to carry out their specific duties.
• Regular Audits: Independent security experts regularly audit our systems.
• Incident Response: In the event of a breach, affected users will be notified within 72 hours.

Joyana 9 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Most cookies can be managed or deleted through your browser settings. However, disabling essential cookies may cause some features to not function properly.

Joyana 9 does not retain your data longer than necessary. Retention periods by data type:

• Account Information: For the full duration the account is active, and for 5 years after closure (as required by law).
• Transaction Records: Up to 7 years from the last transaction (in accordance with tax and financial regulatory requirements).
• KYC Documents: Up to 5 years after the end of the relationship.
• Customer Support Conversations: 2 years.
• Marketing Consent Records: Up to 3 years after consent is withdrawn.
• Cookie Data: Between 30 days and 2 years, depending on the type of cookie.

Once the retention period expires, data is securely deleted or anonymized.

Joyana 9 gives you full control over your personal information. To exercise any of these rights, please contact our customer support:

Joyana 9 strictly prohibits providing services to anyone under the age of 18. We never knowingly collect personal information from minors.

If someone registered by mistake and is subsequently found to be under 18 during age verification, their account and all associated data will be deleted immediately.

If a parent or guardian believes their child has created an account on our platform, please contact customer support immediately — we will act promptly.

Joyana 9's primary servers are located in Asia. To deliver our services, some data may be transferred to cloud servers hosted in other countries.

For any such transfers, we ensure that adequate data protection standards are in place at the destination. A data processing agreement has been established with each service provider.

Joyana 9 may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email address for any significant account changes.
• Continued use of our services after any changes constitutes your acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date.

For any questions, complaints, or rights requests regarding our Privacy Policy, please contact our Data Protection Team:

• Live Chat: Available on the website 24/7 (fastest response)
• Email: [email protected] (response within 48 hours)
• Language: Support is available in both Bengali and English

A formal response will be issued within 30 days of receiving a privacy-related complaint. Complex requests may take longer, in which case you will be notified accordingly.